Jilin Fran Medical Technology Co., Ltd. was established in October 2012. During more than 10 years of production and business practice, it has always adhered to the business purpose of honest management and civilized service.

　　The company's quality policy is: pay attention to management and persevere; Create a brand and satisfy users. In order to realize the quality policy of our company, our company has set the following general quality objectives: the qualified rate of products in one-time inspection is not less than 98%, and the customer's rejection rate is less than 5%.

　　The quality commitment to customers is: the company always adheres to the guiding ideology of "customer demand first", ensures to provide qualified products and quality services to customers, and accepts customer feedback information and gives a timely reply. Through careful quality management and business philosophy, it has been rated as AAA-level credit enterprise, AAA-level credit enterprise, AAA-level contract-abiding and trustworthy enterprise, AAA-level quality service credit enterprise and AAA-level integrity management demonstration enterprise, etc. It is one of the larger medical device enterprises in the three northeastern provinces. It has been awarded "Changchun Hi-tech Enterprise", "Changchun Hi-tech Giant Enterprise", "Jilin Hi-tech Enterprise" and "Jilin Hi-tech Giant Enterprise" by provincial and municipal science and technology departments.

　　On April 10th, 2020, the CPC Jilin Provincial Committee and the Jilin Provincial People's Government issued a decision on highlighting the development of private economy and commending outstanding private enterprises and entrepreneurs. Li Shuangfeng, secretary and general manager of Fran Medical Party Branch, was awarded the title of outstanding contribution to private entrepreneurs during the epidemic.

　　Under the guidance of the China-Korea (Changchun) International Cooperation Demonstration Zone Market Supervision Administration, Fran Medical actively participated in the establishment of "Safe Consumption in Changchun", established regulations and adopted various measures to create safe and honest service guarantee for consumers.

First, do a good job in product quality control and improve after-sales service guarantee.

　　In order to enhance the recognition and participation of the majority of dealer partners, terminal hospitals and employees in the "Safe Consumption in Changchun" activity, our company organized a mobilization meeting to remind the majority of dealer partners to enhance their legal awareness, integrity awareness and responsibility awareness. At the same time, the publicity of public opinion was intensified, and the company's website was used to carry out the theme publicity campaign of "Rest assured that consumption is in Changchun and Fran is concerned about consumers", and the company's WeChat public platform also conducted consumer questionnaires. Hang "Rest assured consumption" slogans and banners on the company site for publicity, and vigorously create a profound atmosphere of "Rest assured consumption in Changchun" activities.

Second, strengthen measures to implement the system

　　Organize all party member and management cadres to learn the new consumer law, conscientiously implement the relevant provisions of the new consumer law, adhere to the "Commitment on After-sales Service of Commodities", advocate operators to operate in good faith according to law, and wholeheartedly provide quality services to consumers; Establish and improve the system of "the operator asks first" and "pays first" to improve the settlement rate of consumer disputes through self-negotiation; Do a good job in the quality management of goods, strengthen the quality supervision of all Class I and II medical device products of the company, and ensure that the qualified rate of ex-factory products reaches 100%.

Third, unblock the channels for consumer complaints.

　　After-sales service department has been set up in the marketing center of the company, and specialized agencies and personnel are responsible for handling consumer complaints. The handling rate of effective consumer complaints reached 100%, and the handling satisfaction rate reached above ninety-seven percent.